Customer Viewpoint Improvement Groups

Starting individual continuous improvement groups does not necessarily lead to improvements for the customer or throughout the flow. It can even take longer time to get the entire flow connected and synchronized in its enhancement efforts if there is only a small group of people involved first. To speed up the entire flow, especially in cases where the flow is …

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Digitalized Visualization Board

SAM has long experience in developing visual planning boards to support cross functional meetings. The purpose of these planning boards is to provide a common overview of the current situation to participants from different functions. This “common truth” makes it easier to detect, act on and solve deviations. In a delivery flow, for example, delays and new information can easily …

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Love Your Deviations and Embrace Change

Valentine’s day. For centuries, the 14th of February has been seen as a day of love – a day to express your innermost feelings to those you hold dear. For some, today will be a nerve-wrecking day; will their love be answered? For others, today will be a warm day, filled with flowers, chocolate and – most importantly – love. …

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Cultural Transformation

Cultural transformation An American manufacturer of equipment for installation of cables and pipes had stalled their implementation of lean. Similar to many companies the implementation was limited to manufacturing. The family owned company was founded in the 1940s and still has the main facility in a small rural town in the American mid-west. The company has about 1300 employees and …

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